Returns & Exchanges
At Charcoal Clothing, we want you to love your fit; if you are not completely satisfied, you can return your items within 30 days of delivery for a store credit or exchange. Please ensure all garments are in original condition with tags attached and free of any makeup or perfume marks.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Outcome
Select whether you would like to exchange your item for a different size or receive a store credit voucher for future use.
Pack and Post
Securely package your items and attach the generated shipping label before dropping the parcel off at your nearest authorized postal location.
Quality Check and Refund
Once our warehouse team receives and inspects your return, your store credit or exchange will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing